Escrow System Complete Guide
Understand Nexus Market's escrow protection for safe transactions
What is Escrow?
Escrow is a third-party protection system where Nexus Market holds your payment until you confirm receipt of goods. This prevents vendors from taking your money without shipping.
✅ How Escrow Protects You
- Vendor can't access funds until you finalize or auto-finalize triggers
- Dispute resolution if product doesn't arrive or is incorrect
- Refund possibility if vendor fails to ship
- Scam prevention - vendors must deliver to get paid
How Escrow Works
🚨 NEVER Finalize Early (FE)
"Finalize Early" (FE) means releasing funds BEFORE receiving your product. This removes all escrow protection. Only FE for vendors with:
- 500+ successful orders
- 95%+ positive feedback
- Established reputation over months/years
- NEVER FE for new vendors regardless of promises
Auto-Finalize System
If you don't manually finalize, orders auto-finalize after a set period (usually 14 days for physical items, 2-3 days for digital).
Auto-Finalize Timeline:
- Physical items (domestic): 7-14 days
- Physical items (international): 14-21 days
- Digital goods: 2-3 days
- Services: Varies by listing
Opening a Dispute
If your order doesn't arrive or is incorrect, you can open a dispute BEFORE auto-finalize occurs.
Valid Dispute Reasons:
Dispute Process:
- Go to Order page → Click "Open Dispute"
- Provide detailed explanation with evidence (photos, messages)
- Nexus support reviews (usually 2-7 days)
- Outcome: Full refund, partial refund, or release to vendor
Escrow Protects You
Always use escrow and only finalize after receiving your order.